Shipping & Returns
We like to keep things as smooth as a summer swim — so here’s everything you need to know about getting your Indie Paradiso goodies (and sending them back, just in case).
Shipping
We know the wait isn’t as fun as the sun — so we do our best to get your order to you, quick-smart.
Australia
Free Shipping: Orders $59+
Standard: $8 AUD under $59
Express: $10 AUD (or $3 AUD if you’ve spent $59+)
Delivery: 5–7 business days (Standard), 1–3 (Express)
New Zealand
Standard: $9 AUD
Express: $5 AUD (orders $65+), free over $79 AUD
Delivery: 8–12 business days (Standard), 5–8 (Express)
USA
Standard: $18 AUD
Express: $25 AUD
Free standard shipping $150+ AUD
Delivery: 9–16 business days (Standard), 5–8 (Express)
Europe & UK
Standard: $20 AUD
Express: $28 AUD
Free standard shipping $150+ AUD (Express just $10)
Delivery: 10–18 business days (Standard), 7–10 (Express)
Everywhere else
Standard: $20 AUD
Express: $30 AUD
Free standard shipping $200+ AUD
Delivery: 10–20 business days (Standard), 5–10 (Express)
Returns & Exchanges
We want you to love your Indie Paradiso sunscreens as much as we do. If something’s not quite right, here’s the lowdown:
The Basics
You’ve got 30 days from your order date to return.
Items must be unused, unopened, and in their original packaging.
Gift cards and sale items? Sorry, they’re final sale.
How to Start a Return
Email us at hello@indieparadiso.com with your order number and proof of purchase.
Send your return to: 25 Darling Street, Carrington, NSW 2294, Australia
You’ll cover return shipping (we recommend tracked postage so nothing goes missing).
Refunds
Once we receive your return, we’ll check it over and email you the verdict.
Approved? We’ll process your refund back to your original payment method.
Bank times can vary — if it’s taking a while, check with your bank or card provider before reaching out.
Exchanges
Faulty or damaged product? We’ll replace it. Just email hello@indieparadiso.com and we’ll sort you out.