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Frequently Asked Questions
Please see below for answers to common questions from customers
ABOUT THE PRODUCT
Is Indie Paradiso safe for sensitive skin?
Yes. All our formulas are dermatologically tested, fragrance-free, and made with non-nano zinc, meaning they’re safe for sensitive, reactive, or compromised skin. If you’ve ever struggled with irritation, stinging eyes or breakouts from sunscreen, you’ll love how gentle this feels.
Is it mineral or chemical sunscreen?
100% mineral. We use non-nano zinc oxide as our active ingredient, no chemical UV filters, ever.
Does it leave a white cast?
Nope. Our formulas are designed to blend in beautifully, no ghost face, no chalky finish, no drama. Just smooth, skin-like protection
Does it feel greasy or oily?
Not at all. Indie Paradiso melts in with a clean, non-greasy texture. It’s lightweight enough for daily wear and comfy enough for all-day adventures.
Can I wear it under makeup?
Yes! Our Daily Face Tinted SPF was specifically created as a smoothing base for under makeup — or as a natural tint on its own. It won’t pill, slide, or clog.
Is it water-resistant?
Yes — all of our sunscreens are 4 hours water-resistant. Whether you’re swimming, surfing or sweating it out, it stays put.
Is it suitable for kids?
Absolutely. Our formulas are safe for the whole family — including babies over 6 months. For babies younger than 6 months, please consult your doctor first.
Does it have a fragrance?
No. All Indie Paradiso products are completely fragrance-free — no essential oils, no synthetic perfumes, and no hidden scents.
APPLICATION & USAGE
How much should I apply?
For adults, a good rule of thumb is about one teaspoon per limb, and half a teaspoon for the face and neck. Don’t forget ears, hands, and the tops of your feet!
How often should I reapply?
Every two hours, or immediately after swimming, sweating, or towel drying.
Can I use it every day?
Yes. Our Daily Face and original formulas are designed for daily wear, whether you're heading to the beach or walking to your morning coffee.
How do I remove it at the end of the day?
A gentle oil cleanser or cream cleanser works best to remove mineral sunscreen fully, especially if you've reapplied throughout the day.
INGREDIENTS & ETHICS
Is it reef safe?
Yes. We use non-nano zinc oxide, the safest UV filter for coral reefs and marine life. No oxybenzone, octinoxate, or other reef-harming chemicals. We are Hawaii Reef Compliant Act 104
Is it vegan and cruelty-free?
Yes, always. We never test on animals, and all our ingredients are vegan-friendly.
Are your products certified organic?
While not formally certified organic, all our formulas are made with clean, non-toxic, skin-safe ingredients and follow the same integrity-led philosophy as our sister brand, Willow by the Sea.
Does it contain parabens?
No. Our formulas are free from parabens.
PACKAGING & SUSTAINABILITY
Is your packaging recyclable?
Yes. Our tubes and cartons are fully recyclable. Please check with your local facility for best practice, and always remove as much product as possible before recycling.
Do you offer refill options?
Not yet, but we’re actively exploring ways to make our range even more sustainable as we grow.
SHIPPING, ORDERS & RETURNS
Where do you ship?
We currently ship Australia-wide. International shipping is coming soon — sign up to our newsletter to be the first to know.
How long does shipping take?
Orders are usually dispatched within 1–2 business days. Delivery times vary by region but typically take 2–5 business days within Australia.
Can I return my product?
We offer returns on unopened, unused products within 30 days of purchase. If your product arrives damaged or there’s an issue with your order, please contact our team at info@indieparadiso.com and we’ll make it right.
PRODUCT-SPECIFIC QUESTIONS
What’s the difference between the Mineral Sunscreen and the Daily Face Tinted SPF?
Mineral Sunscreen SPF 50+
Use: All-over body + face
Tinted? No
Texture: Lightweight but rich
Finish: Natural, dewy
Wear: Ideal for the beach, pool, outdoors
Water Resistance: 4 hours
Fragrance-Free: Yes
Non-Nano Zinc: Yes
Daily Face Tinted SPF 50+
Use: Daily face-specific
Tinted? Yes, sheer, natural ti
Texture: Light and breathable
Finish: Soft matte / satin-like
Wear: Ideal for everyday wear under makeup
Water Resistance: 4 hours
Fragrance-Free: Yes
Non-Nano Zinc: Yes
Is the tint universal? Will it suit my skin tone?
Our current tint is designed to suit a broad range of light to medium skin tones with a warm-neutral base. It blends in beautifully, offering a soft blur effect rather than full coverage. We're working on expanding shade options to cater to deeper and cooler tones, stay tuned.
Can I use the Daily Face Tinted SPF on my body too?
You can, but it’s formulated specifically for facial skin, lighter in texture, slightly more refined finish, and tinted for tone-evening. For body application, the original Mineral Sunscreen is your go-to.
Can I use the Mineral Sunscreen on my face?
Yes, it’s suitable for both face and body. However, if you prefer a lighter finish under makeup or want a touch of tint, the Daily Face formula is designed just for that.
Is your sunscreen non-comedogenic (won’t clog pores)?
Yes. Both formulas are non-comedogenic and tested on sensitive skin. We avoid heavy oils, pore-clogging ingredients, and use clean, breathable mineral filters only.
What does ‘non-nano zinc’ mean, and why does it matter?
‘Non-nano’ means the zinc particles are large enough to stay on the skin’s surface rather than being absorbed into the bloodstream. It’s considered the safest and most effective form of sun protection — especially for sensitive skin and the environment (i.e., coral reefs).
Can I mix the sunscreen with foundation or other skincare?
We don’t recommend mixing it before application, as this can dilute the SPF protection. Instead, layer it: sunscreen always goes on after your moisturiser and before makeup. The Daily Face Tinted SPF is a beautiful base on its own.
Will your sunscreen leave a white cast on deeper skin tones?
The untinted Mineral Sunscreen is designed to minimise white cast as much as possible, even on medium to deep skin tones, but as with all mineral sunscreens, it can vary. We always recommend testing a patch first and we’re working toward an inclusive tint range to better serve all skin tones.
Is it safe to use during pregnancy?
Yes. Mineral sunscreens with non-nano zinc are considered the safest SPF option during pregnancy and breastfeeding, gentle, non-absorptive, and fragrance-free.
Does it protect against UVA and UVB?
Yes, both products are broad-spectrum, meaning they protect against both UVA (ageing) and UVB (burning) rays.
What is the shelf life of your sunscreen?
Our products are best used within 6 months of opening and have a shelf life of 2 years unopened. Always store in a cool, dry place below 30°C.
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